Terms and Conditions

1. Introduction

Welcome to High Top Van Shop. By accessing or purchasing from our website, you agree to the terms and conditions outlined below. Please read these carefully before using our services. These terms apply to all users of the site, including customers, vendors, and visitors.

If you do not agree with any part of these terms, please do not access the website or use our services.

2. Shipping Policy

Processing Times
Orders are typically processed within 2–5 business days unless otherwise noted. Lead times for made-to-order or oversized items such as fiberglass roofs may vary. Estimated build and delivery times are communicated at checkout or by email.

Shipping Methods
We ship using trusted carriers for both parcel and freight shipments. Larger items may require palletized freight delivery to a commercial address or local freight terminal. The customer is responsible for ensuring the delivery location can accommodate the shipment.

Shipping Costs
Shipping costs are calculated at checkout based on product size, weight, and destination. Oversized freight may incur additional handling fees.

Damaged Shipments
All shipments must be inspected upon delivery. Any visible or concealed damage must be reported to us within 48 hours of receipt, accompanied by photos. Failure to report damage within this window may void claims with the carrier.

3. Return and Refund Policy

Eligibility for Returns
Returns are accepted within 30 days of delivery for unused, uninstalled products in original packaging. Certain items, including custom-made fiberglass tops, electrical components, and special-order products, are non-returnable.

Return Process
To initiate a return, contact us at hightopvansales@gmail.com with your order number and reason for return. Once approved, you will receive return instructions. Unauthorized returns will not be accepted.

Restocking Fees
Returned products are subject to a 15% restocking fee unless the return is due to a fulfillment error or product defect.

Refunds
Refunds are issued to the original payment method once returned items have been received and inspected. Shipping charges are non-refundable.

4. Privacy Policy

We value your privacy and are committed to protecting your personal information.

Information We Collect
We collect personal data you provide during checkout, account registration, or communication with our team, including your name, address, email, and payment details.

Use of Information
Your information is used for order fulfillment, customer support, website improvement, and marketing communications (only with your consent).

Data Protection
All transactions are processed through secure payment gateways, and sensitive information such as credit card numbers is encrypted.

Third-Party Services
We may share necessary data with logistics, analytics, and payment providers solely for operational purposes. These partners are obligated to protect your information in accordance with applicable laws.

Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting hightopvansales@gmail.com.

5. Terms of Service

Account Responsibility
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Accuracy of Information
We strive to provide accurate product descriptions and pricing, but errors may occur. We reserve the right to correct errors or cancel orders affected by incorrect information.

Prohibited Uses
You may not use our website for unlawful purposes, to violate intellectual property rights, to spread malicious code, or to interfere with site functionality.

Product Availability
Products and prices are subject to change without notice. We reserve the right to discontinue any product at any time.

Limitation of Liability
High Top Vans shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

6. Warranty Information

Coverage
All fiberglass high tops and branded components sold by High Top Vans include a one-year limited warranty against defects in materials and workmanship under normal use. Third-party products are covered by the respective manufacturer’s warranty.

Exclusions
The warranty does not cover:

• Damage from improper installation, modification, or misuse.

• Normal wear and tear, cosmetic imperfections, or environmental exposure.

• Products used for commercial or racing purposes beyond design intent.

Claim Process
To file a warranty claim, contact hightopvansales@gmail.com with proof of purchase, photos, and a detailed description of the issue. Approved claims will be repaired, replaced, or refunded at our discretion.

Limitation
Warranty service is limited to product replacement or repair. High Top Vans is not responsible for labor costs, transportation, or consequential damages.

7. Contact Information

If you have questions about these Terms and Conditions, please contact us at:

High Top Vans
Washougal, Washington, USA
Email: hightopvansales@gmail.com